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HELP & SUPPORT

TO KEEP YOUR SUCCESS ON TRACK.

Whether you need assistance with computer hardware/connectivity, or Marketing-related services, check out our FAQ or submit a ticket to the PenFed Realty Texas Help Desk.

LEGAL & CONTRACT QUESTIONS?

Roxy Dyer  |  Director of Contract Administration

(214) 679-4381  |  roxy.dyer@weknowtx.com

WHO DO I ASK?

YOUR
ASA

  • How to get paid 

  • How to turn in a contract 

  • Office billing 

  • Office access 

  • Tools/Resources assistance

  • ZipForm & Authentisign 

YOUR
MANAGER

  • Business Plans

  • Accountability & Coaching

  • Contract Support

  • Negotiation Strategy

  • Pulling Comps

THE
HELP DESK

  • Hardware Support

  • Email Setup & Support

  • Advanced PenFed Resource issues

OTHER HELP RESOURCES

The PenFed Realty Texas Help Desk does not have back-end access to all tools. For support on the following resources & tools, please use the contacts below:

RESOURCE CENTER

For inquiries about BHHS REsource Tools & Marketing pieces such as eCards, contact their support at 855.422.9052 or email using the button below. 

Or email BHHSsupport@HSFranchise.com

AGENT WEBSITE

Agent Websites are supported by the BHHS Customer Success Team, so contact their support at 855.422.9052 or email using the button below. 

Or email BHHSsupport@HSFranchise.com

Videobuzz

For troubleshooting and some short tutorials, visit our Videobuzz page, or email their support using the button below.

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© 2025 BHH Affiliates, LLC.  An independently operated subsidiary of HomeServices of America, Inc., a Berkshire Hathaway affiliate, and a franchisee of BHH Affiliates, LLC. Berkshire Hathaway HomeServices and the Berkshire Hathaway HomeServices symbol are registered service marks of Columbia Insurance Company, a Berkshire Hathaway affiliate. Equal Housing Opportunity.

TEXAS REAL ESTATE CONSUMER PROTECTION NOTICE

TEXAS REAL ESTATE COMMISSION INFORMATION ABOUT BROKERAGE SERVICES

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Disclaimer:

PenFed Realty disclaims all warranties with respect to the services described herein, express or implied, including but not limited to, any warranty of merchantability, fitness for a particular purpose or freedom from infringement or third party intellectual property rights.PenFed Realty does not represent, guarantee or warrant any level of success resulting from the services described herein. Agent acknowledges that this is a support function of PenFed Realty and PenFed Realty is not authorized to provide legal advice. As such, Agent indemnifies PenFed Realty from any and all claims resulting from this Agreement that are not a result of PenFed Realty’s breach of the Agreement.

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Vendor Disclaimer:

Berkshire Hathaway HomeServices PenFed Realty Texas does not guarantee the work of the listed vendors; however, agents have been pleased with the work that was performed. Please provide any positive or negative feedback that you have from using any of these vendors.

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